Ponant, a French maritime transport company based in Marseille, is rooted in the French tradition of luxury yachting, offering exceptional destinations and high-quality onboard service. Seeking to move further upmarket, Ponant wanted to upgrade its onboard meal services to strengthen its position in the luxury tourism sector.
Commissioned by Ponant, the DUCASSE Conseil teams aimed to offer high-end services that combine French creativity and expertise while meeting the company’s operational and logistical constraints
Onboard catering
Across the globe
Since 2015
To maintain a consistent level of quality, DUCASSE Conseil’s teams regularly meet with the staff onboard and make any necessary adjustments.
DUCASSE Conseil provides training for Ponant’s operating staff, organizing onshore training sessions, supporting crews at sea with a chef and a service expert, and providing telephone assistance.
Based on the conclusions of the operational audit, the DUCASSE Conseil teams create 100 recipes annually for all points of sale and all times of the day. Our scope of intervention also includes a beverage offer, the drafting of service scripts, the selection of tableware elements, and the organization of prestigious dinners.
A complete audit covering market factors (customers, competition), onboard products and services, purchasing and supply processes, the business model, and other external and internal constraints.
Drawing on its experience with the Ponant sisterships and Explorers, DUCASSE Conseil’s teams created Alain Ducasse’s first restaurant at sea aboard the Commandant Charcot to meet the expectations of a demanding palace clientele.
“This partnership promises to raise Ponant’s culinary standards to guarantee that it satisfies the high expectations of our French and international passengers.”
Hervé Gastinel
CEO OF PONANT
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