A new gourmet world for a great Lebanese chocolate maker
With 175 shops across 21 countries, Patchi is now the leading chocolate manufacturer in the Middle East. Wishing to diversify its offer and create a new dessert lounge concept, Patchi called on DUCASSE Conseil for an 18-month mission
Our mission
Contacted by Patchi's management team, our experts worked on the creation of a dessert menu, as well as on the creation of original non-alcoholic beverages
- Commercial catering
- Beirut, Lebanon
- 2017 - 2018
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Creation of the new offer
Team training
Our approach
Understanding of the environment
In order to identify the client's needs and resources, our team visited the existing sites and the production lab. In close collaboration with the management teams, our chefs and consultants defined the scope of creation of the new offer according to the predefined objectives in terms of volumes, capacities, costs and logistics.
Creation of the sweet offering
In accordance with customers' expectations, our chefs and consultants created recipes of individual desserts, desserts to share, macarons, candies, chocolates, and "mignardises". The team in charge of the project also developed 26 beverage recipes composed of granités, mocktails and hot chocolates
On-site training of the pastry Chef and his brigade
In order to ensure the quality of the project, our pastry chef trained the brigade to the different techniques and recipes of the whole offer. Our service expert trained the service staff
Support in the opening of the pilot site
This step was meant to implement the concept on site and train the teams to execute the new culinary offer; it has helped upgrade bakery techniques, organize production stations, teach French-style service codes and train bartenders to make great mocktails and hot drinks
Our proposition
31
pastry recipes
16
hot beverages, granités and mocktails
"We would like to thank all the team who made great efforts to meet our expectations, and a big thank you in particular to the project managers who showed great professionalism for the success of the mission."
Development manager
