Our mission
Seeking to branch out with a new dessert parlor concept, Patchi called on DUCASSE Conseil for an 18-month assignment.
- Expertise
Food services catering
- Place
Beyrouth, Liban
- Date
Form 2017 - 2018
A new gourmet undertaking for Lebanese chocolatier Patchi
With 175 stores in 21 countries, Patchi is now the leading chocolate manufacturer in the Middle East.
Our approach
- 01
Understanding the environment and needs
To identify the client’s needs and resources, our team visited the existing sites and the production laboratory. Working closely with the management staff, our chefs and consultants decided on the scope of the new concept, based on predefined objectives for volumes, capacity, costs and logistics.
- 02
A new range of sweets
To satisfy the client’s expectations, our chefs and consultants created recipe cards for individual and shared desserts, macarons, candy, chocolates and petit fours. The project team also devised 26 drinks recipes including granitas, mocktails and hot chocolates.
- 03
On-site training for the pastry chef and staff
Our consultant pastry chef trained the kitchen staff in the laboratory and on site to ensure they had all the necessary techniques and recipes to make the entire range of sweets and guarantee the highest quality. At the same time, our service and bar experts trained the expeditors and front-of-house staff.
- 04
Assistance with roll-out and pilot site opening
The DUCASSE Conseil teams trained the expeditors and front-of-house staff on site to achieve the overall customer experience desired. This meant organizing production stations, teaching them “French-style” front-of-house service practices and training bartenders to prepare mocktails and hot drinks.
“We’d like to thank the whole team, who did everything to meet our expectations, and a special thanks to the project managers, who were especially diligent and professional, ensuring the mission was a success.”
Serge Kurdy
DEVELOPMENT DIRECTOR
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